Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied with Fillture for any reason, you may request a full refund within 30 days of your initial purchase or renewal date.

How to Request a Refund

To request a refund, contact us at support@fillture.com with the following information:

• Your account email address
• The reason for your refund request
• Your Paddle transaction or invoice ID (if available)

Refund Processing

• All refunds are processed through Paddle, our Merchant of Record
• Refunds typically appear in your account within 5–10 business days, depending on your payment provider
• You will receive a confirmation email from Paddle once the refund has been issued

After the 30-Day Window

Refund requests made after the 30-day window are reviewed on a case-by-case basis. We aim to be fair and reasonable in all cases. Contact us at support@fillture.com and we will do our best to help.

Cancellation vs. Refund

Cancelling your subscription and requesting a refund are separate actions. When you cancel your subscription from the Settings page, you retain access to paid features until the end of your current billing period. A refund reverses the charge and may result in immediate loss of access to paid features.

Contact

Questions about refunds? Contact us at support@fillture.com or call +880 1840 413614.